Refund and Returns Policy

We voluntarily offer our customers a 14-day return policy. You may return the goods delivered by us within 14 days of receipt without providing any reasons. The return period begins upon delivery of the goods. To meet the deadline, it is sufficient to send the goods back in their original packaging, unused, and without signs of wear, to our company address. For non-parcel items, a written request for return by the customer within the 14-day period will suffice. Non-parcel items will be collected by a transport company commissioned by us, in coordination with the customer. The return or transport of goods is at the customer’s cost and risk.

Please remember to include your order number with the return so we can locate you in our system and process your refund.

Meiller GmbH & Co. KG
Auf der Lake 9
57392 Schmallenberg, Germany

All costs of the return process, including shipping costs and any restocking fees charged by our suppliers, are borne by the customer.

The right of return does not apply to goods that are custom-made to the customer’s specifications or clearly tailored to the customer’s needs.

If the customer violates any of the above return policy conditions, we are not obligated to accept the return of the goods. After the proper handling of the return, the customer will be refunded the purchase price minus the applicable costs and any compensation for loss of value, using the original payment method.